• Please make sure that it is in the original condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Please send us an email with 

• title 'I have received my order but I want to exchange another size.'
• and the below information:

1. your payment email
2. the item number of the exchanging item
3. exchange reason
4. attach a photo to prove it

Email: ootd@dressesloves.com

All item - Do not accept refund !

• It can usually take up to 21 working days for your return to be delivered back to us.
• As soon as your return has been received and checked by our warehouse, we'll email you to let you know.